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Zendesk introduced its first app marketplace for third-party Zendesk software in 2012. [6] By 2013, the company had 450 employees. [6] In 2014, Zendesk filed an initial public offering [15] and was valued at $1.7 billion. [5] The IPO raised $100 million. [16] That same year, Zendesk announced its first acquisition. [17]
Networked Help Desk is an open standard initiative to provide a common API for sharing customer support tickets between separate instances of issue tracking, bug tracking, customer relationship management (CRM) and project management systems to improve customer service and reduce vendor lock-in.
An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...
MIT license (ZPL v 2.0 for the template system) Python: SQLite, MySQL, PostgreSQL, [22] anydbm 2001 2.4.0 [23] 2024-07-13; 6 months ago StarTeam: originally Starbase Corporation, currently Borland: Proprietary C++, Java, etc. SQL Server recommended, Oracle, IBM Db2 supported Unknown Supportworks: Hornbill Systems Proprietary C++ and PHP
Security token service (STS) is a cross-platform open standard core component of the OASIS group's WS-Trust web services single sign-on infrastructure framework specification. cf. [1] [2] Within that claims-based identity framework, a secure token service is responsible for issuing, validating, renewing and cancelling security tokens.
Base CRM (originally Future Simple or PipeJump, now Zendesk) is an enterprise software company based in Mountain View, California with R&D offices located in Kraków, Poland. It provides a web-based all-in-one sales platform that features tools for email, phone dialing, pipeline management, forecasting, reporting and more.
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