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Wal-Mart Discount City (1962–1969) Wal-Mart, Inc. (1969–1970) ... door greeters and customer service managers began wearing a yellow vest to be better seen by ...
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By 1988, Wal-Mart was the most profitable retailer in the United States, [7] though it did not outsell K-Mart and Sears in terms of value of items purchased until late 1990 or early 1991. By 1988, Walmart was operating in 27 states, having expanded into Arizona, Michigan, Ohio, West Virginia, New Jersey, and Wyoming.
Americans are not happy with the current state of customer service. According to a new Consumer Reports' survey, 65 percent are "tremendously annoyed" by rude salespeople and 64 percent of ...