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The study pinpoints areas where consumers are disappointed most. J.D. Power said that in the 2024 analysis, the factors with the most significant year-over-year declines in customer satisfaction were:
He left his position at McCulloch and founded J.D. Power and Associates on April 1, 1968, working at first from his kitchen table. The company incorporated on February 7, 1969. The "associates" referred to in the firm's title were his wife, who assisted him with market research, and his children, who helped stuff envelopes. [15] [16] [17]
JD Power and Associates have also given TPA Airport consistently high customer-satisfaction ratings over the years. In November 2011, CNN ranked TPA sixth among ten of the world's most loved airports, being the only one on the list from the US. [26] In 2016, it was named one of the Top 3 airports in the country by Condé Nast. [27]
Power began conducting customer satisfaction research on April 1, 1968, as founder of the marketing information firm J.D. Power and Associates. Power started J.D. Power and Associates at the kitchen table with his family [3] and initially the "Associates" in the firm's title were his own wife and children. [1]
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