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A global Service Center Benchmark study [6] carried out by the Shared Services & Outsourcing Network (SSON) and the Hackett Group, which surveyed more than 250 companies, found that only about a third of all participants were able to generate cost savings of 20% or greater from their SSOs. At NASA, the 2006 switch to a shared services model is ...
M Barrie, the CEO, claims the company is the largest outsourcing site in the world, receiving more global traffic than competitor elance. The site has 1.5 million users in 234 countries and the average job size is under $200 and it projects a US$50 million in project turnover in the next 12 months. The site takes a 10 percent cut on work allocated.
A shared service is an accountable entity within a multi-unit organization tasked with supplying the business unit, respective divisions and departments with specialized services (finance, HR transactions, IT services, facilities, logistics, sales transactions) on the basis of a service level agreement (SLA) with a costs charge out on basis of some type and system of transfer price.
Outsourcing is a business practice in which companies use external providers to carry out business processes, that would otherwise be handled internally. [1] [2] [3] Outsourcing sometimes involves transferring employees and assets from one firm to another.
Business Process Re-engineering (BPR/BPRE) in a succinct way. Business process re-engineering (BPR) is a business management strategy originally pioneered in the early 1990s, focusing on the analysis and design of workflows and business processes within an organization.
Information technology (IT) outsourcing, and any kind of digital outsourcing, can result in consequential knowledge transfer that benefit the sourcing partner in the longrun. [4] Through online outsourcing a company can relieve itself of secondary tasks and concentrate on core issues, thus improving its efficiency.
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Knowledge Process Outsourcing (KPO) is a type of outsourcing that involves or requires more advanced technical skills and a higher level of expertise. Customer Support Outsourcing (CSO) involves delegating customer service functions to offshore call centres or service providers to handle inquiries, complaints, and assistance.