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The quality of vehicles sold in the United States fell to a 36-year low in 2022, according to automotive consultant J.D. Power, as labor shortages and supply snags continued to impact automakers.
Stan Honda, AFP/Getty ImagesGM's Cadillac brand was one of the biggest gainers in the latest J.D. Power vehicle reliability survey. By Ben Klayman DETROIT -- Engine and transmission problems ...
J.D. Power was founded in 1968 by James David Power III. [13] [14] Power had previously worked in advertising and doing customer research for the Ford Motor Company, where he felt customer satisfaction data was too often overlooked.
Quality issues included the frequent failure of gearboxes and water pumps, poor engine cooling that often resulted in motors overheating, and generally poor production quality and panel fit. As a result, the Imp never sold as well as the Rootes Group had expected, and never even came close to the sales of the Mini.
The JD Power 2014 U.S. Customer Service Index (CSI) study ranked Land Rover last in overall customer satisfaction. [44] However, one Motor Trend review of a 2014 Range Rover after 22,830 miles (36,741 km) turned up only two things that went wrong with the car. [ 45 ]
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