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Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms.
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Network Access Protection (NAP) is a Microsoft technology for controlling network access of a computer, based on its health. It was first included in Windows Vista and Windows Server 2008 and backported to Windows XP Service Pack 3 .