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The company provided business process outsourcing (BPO) services, IT consulting, and IT-enabled services, such as technical support and customer service. In 2021, Sitel Group acquired Sykes for $2.2 billion. [3] In March 2023, Sitel and Sykes fully merged to form Foundever.
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France-based Group Acticall, which was founded in 1995 by Laurent Uberti and Olivier Camino, [13] acquired Sitel in 2015, valuing the company at $850 million. [14] In June 2021, Sitel acquired a public customer service company Sykes Enterprises for $2.2 billion. [15] In March 2023, Sitel and Sykes fully merged to form Foundever.
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Customer service may be provided in person (e.g. sales / service representative), or by automated means, [11] such as kiosks, websites, and apps. An advantage of automation is that it can provide service 24 hours a day which can complement face-to-face customer service. [12] There is also economic benefit to the firm.