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A service provider (SP) is an organization that provides services, such as consulting, legal, real estate, communications, storage, and processing services, to other organizations. Although a service provider can be a sub-unit of the organization that it serves, it is usually a third-party or outsourced supplier.
Equipment used to provide the service (e.g. vehicles, cash registers, technical systems, computer systems) Physical facilities (e.g. buildings, parking, waiting rooms) Service consumer; Other customers at the service delivery location; Customer contact; The service encounter is defined as all activities involved in the service delivery process.
(For a time a service called DASnet carried mail among several online services, and CompuServe, MCI Mail, and other services experimented with X.400 protocols to exchange email until the Internet rendered these outmoded.) Other text-based online services followed such as Delphi, GEnie and MCI Mail. The 1980s also saw the rise of independent ...
E-service (or eservice) is a highly generic term, usually referring to "The provision of services via the Internet (the prefix 'e' standing for ‘electronic’, as it does in many other usages), thus e-Service may also include e-Commerce, although it may also include non-commercial services (online), which is usually provided by the government.
The term corporate services providers (CSPs) is also used. Corporate Service Providers may work in a diverse set of fields such as finance, consulting, IT service management, advisory services, auditing and so forth. Typically the emphasis of the service agreement is on providing clients with an improved functional and experiential quality over ...
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Service-delivery NGOs provide public goods and services which governments of developing countries are unable to provide due to a lack of resources. They may be contractors or collaborate with government agencies to reduce the cost of public goods. Capacity-building NGOs affect "culture, structure, projects and daily operations". [71]
This can lead to difficulties in standardizing the service or inefficiencies when the customer makes demands or expects unique services. On the other hand, high-contact also provides the possibility of self-service where customers provide part of the service themselves (e.g. filing your own gas tank, or packing your own groceries).