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  2. Opposite - Wikipedia

    en.wikipedia.org/wiki/Opposite

    An antonym is one of a pair of words with opposite meanings. Each word in the pair is the antithesis of the other. A word may have more than one antonym. There are three categories of antonyms identified by the nature of the relationship between the opposed meanings.

  3. File:Measuring service quality using SERVQUAL model (Kumar et ...

    en.wikipedia.org/wiki/File:Measuring_service...

    to share – to copy, distribute and transmit the work; to remix – to adapt the work; Under the following conditions: attribution – You must give appropriate credit, provide a link to the license, and indicate if changes were made. You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.

  4. Service quality - Wikipedia

    en.wikipedia.org/wiki/Service_quality

    Service quality (SQ), in its contemporary conceptualisation, is a comparison of perceived expectations (E) of a service with perceived performance (P), giving rise to the equation SQ = P − E. [1] This conceptualistion of service quality has its origins in the expectancy-disconfirmation paradigm.

  5. SERVQUAL - Wikipedia

    en.wikipedia.org/wiki/SERVQUAL

    When perceptions exceed expectations then service quality is high. The model of service quality identifies five gaps that may cause customers to experience poor service quality. In this model, gap 5 is the service quality gap and is the only gap that can be directly measured. In other words, the SERVQUAL instrument was specifically designed to ...

  6. Thesaurus - Wikipedia

    en.wikipedia.org/wiki/Thesaurus

    A thesaurus (pl.: thesauri or thesauruses), sometimes called a synonym dictionary or dictionary of synonyms, is a reference work which arranges words by their meanings (or in simpler terms, a book where one can find different words with similar meanings to other words), [1] [2] sometimes as a hierarchy of broader and narrower terms, sometimes simply as lists of synonyms and antonyms.

  7. Unpaired word - Wikipedia

    en.wikipedia.org/wiki/Unpaired_word

    An unpaired word is one that, according to the usual rules of the language, would appear to have a related word but does not. [1] Such words usually have a prefix or suffix that would imply that there is an antonym, with the prefix or suffix being absent or opposite.

  8. Oxymoron - Wikipedia

    en.wikipedia.org/wiki/Oxymoron

    Listing of antonyms, such as "good and evil", "great and small", etc., does not create oxymorons, as it is not implied that any given object has the two opposing properties simultaneously. In some languages, it is not necessary to place a conjunction like and between the two antonyms; such compounds (not necessarily of antonyms) are known as ...

  9. Quality management - Wikipedia

    en.wikipedia.org/wiki/Quality_management

    Quality Control is the ongoing effort to maintain the integrity of a process to maintain the reliability of achieving an outcome. Quality Assurance is the planned or systematic actions necessary to provide enough confidence that a product or service will satisfy the given requirements.

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    examples of service qualityservice quality model