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Healthcare CRM, also known as Healthcare Relationship Management, [1] is a broadly used term for a Customer relationship management system, or CRM, used in healthcare. There are three (3) generally recognized forms of CRM: Sales, Marketing, and Service [ 2 ]
Denmark was the second country to introduce an electronic referral system. This was done so through a nationwide MedCom project implemented in 1995 entitled The Danish Health Care Data Network. This TeleMed project aimed to expand the electronic communication between health service parties, and e-referrals were a part of this. [16]
NextGen Healthcare, Inc. is an American software and services company headquartered in Atlanta, Georgia.The company develops and sells electronic health record (EHR) software and practice management systems to the healthcare industry, as part of a range of software, services and analytics solutions for medical and dental practices.
Utilization management (UM) or utilization review is the use of managed care techniques such as prior authorization that allow payers, particularly health insurance companies, to manage the cost of health care benefits by assessing its medical appropriateness before it is provided, by using evidence-based criteria or guidelines.
Centricity was introduced in 2003 with two applications, Centricity EMR and Centricity Physician Office - Practice Management. The products were acquired by what was then GE Medical Systems in 2002 [ 2 ] and 2003 [ 3 ] respectively, and released future versions of both products under the Centricity name.
Epic Systems Corporation (commonly known as Epic) is an American privately held healthcare software company based in Verona, Wisconsin. According to the company, hospitals that use its software held medical records of 78% of patients in the United States and over 3% of patients worldwide in 2022.
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