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2. Conflict resolution - Wikipedia

   en.wikipedia.org/wiki/Conflict_resolution

   Conflict resolution is conceptualized as the methods and processes involved in facilitating the peaceful ending of conflict and retribution.Committed group members attempt to resolve group conflicts by actively communicating information about their conflicting motives or ideologies to the rest of group (e.g., intentions; reasons for holding certain beliefs) and by engaging in collective ...

3. Conflict management - Wikipedia

   en.wikipedia.org/wiki/Conflict_management

   Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects of conflict in the workplace. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in an organizational setting.

4. Organizational conflict - Wikipedia

   en.wikipedia.org/wiki/Organizational_conflict

   Organizational conflict, or workplace conflict, is a state of discord caused by the actual or perceived opposition of needs, values and interests between people working together. Conflict takes many forms in organizations. There is the inevitable clash between formal authority and power and those individuals and groups affected.

5. Complaint system - Wikipedia

   en.wikipedia.org/wiki/Complaint_system

   A complaint system (also known as a conflict management system, internal conflict management system, integrated conflict management system, [1] or dispute resolution system) is a set of procedures used in organizations to address complaints and resolve disputes.

6. Mediation - Wikipedia

   en.wikipedia.org/wiki/Mediation

   Mediation is a form of dispute resolution that resolves disputes between two or more parties with concrete effects. Typically, a third party, the mediator, assists the parties to negotiate a resolution or settlement. Disputants may mediate disputes in a variety of domains, such as commercial, legal, diplomatic, workplace, community, and family ...

7. Human resource management - Wikipedia

   en.wikipedia.org/wiki/Human_resource_management

   Training and Development: develop and implement training programs and professional development opportunities for their employees. [ 33 ] Performance Management: a systematic process focused on enhancing organizational effectiveness by designing human resource metrics and implementing performance management systems.