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The objective of the OLA is to present a clear, concise and measurable description of the service provider's internal support relationships. OLA is sometimes expanded to other phrases but they all have the same meaning: organizational-level agreement; operating-level agreement; operations-level agreement. OLA is not a substitute for an SLA.
The output received by the customer as a result of the service provided is the main focus of the service level agreement. Service level agreements are also defined at different levels: Customer-based SLA: An agreement with an individual customer group, covering all the services they use. For example, an SLA between a supplier (IT service ...
The SLA is the entire agreement that specifies what service is to be provided, how it is supported, times, locations, costs, performance, and responsibilities of the parties involved. SLOs are specific measurable characteristics of the SLA such as availability, throughput, frequency, response time, or quality.
An instruction set architecture (ISA) is an abstract model of a computer, also referred to as computer architecture.A realization of an ISA is called an implementation.An ISA permits multiple implementations that may vary in performance, physical size, and monetary cost (among other things); because the ISA serves as the interface between software and hardware.
DOD-STD-2167A (Department of Defense Standard 2167A), titled "Defense Systems Software Development", was a United States defense standard, published on February 29, 1988, which updated the less well known DOD-STD-2167 published 4 June 1985. This document established "uniform requirements for the software development that are applicable ...
Software Architecture Style refers to a high-level structural organization that defines the overall system organization, specifying how components are organized, how they interact, and the constraints on those interactions. Architecture styles typically include a vocabulary of component and connector types, as well as semantic models for ...
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