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Patient satisfaction is a measure of the extent to which a patient is content with the health care which they received from their health care provider. In evaluations of health care quality , patient satisfaction is a performance indicator measured in a self-report study and a specific type of customer satisfaction metric.
Outcome contains all the effects of healthcare on patients or populations, including changes to health status, behavior, or knowledge as well as patient satisfaction and health-related quality of life. Outcomes are sometimes seen as the most important indicators of quality because improving patient health status is the primary goal of healthcare.
Because the functional method received criticism, a new system of nursing was devised to improve patient satisfaction. “Care through others” became the hallmark of team nursing. It was developed in an effort to decrease the problems associated with the functional model of nursing care.
Patient satisfaction is a subjective measure reflecting a patient’s perception of their care. It can be influenced by individual expectations, personal attitudes , or external factors. Two patients receiving identical care may report different satisfaction levels based on their differing expectations.
In addition, patient satisfaction often correlates with patient involvement in decision making and can improve patient-centered care. Patients' evaluation of care can identify opportunities for improvement in care, reducing costs, monitoring performance of health plans, and provide a comparison across health care institutions. [26]
A medical doctor explaining an X-ray to a patient. Several factors help increase patient participation, including understandable and individual adapted information, education for the patient and healthcare provider, sufficient time for the interaction, processes that provide the opportunity for the patient to be involved in decision-making, a positive attitude from the healthcare provider ...
An 8-year-old boy with Down syndrome became a hero after he alerted his 14-year-old sister of a fire in their Colorado home, helping them get out on time before it was engulfed in flames.
Patients experience improved outcomes through better education and empowerment to effect the care experience. Hospitals and caregivers are able improve their delivery of more efficient and targeted care to their patients while improving their understanding of patient requirements, satisfaction across the complete continuum of care.