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v. t. e. Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...
Microsoft Dynamics 365 is an integrated suite of enterprise resource planning (ERP) and customer relationship management (CRM) applications offered by Microsoft. [1] Combines various functions such as sales, customer service, field service, operations, finance, marketing, and project service automation into a single platform.
Salesforce. [1] Salesforce, Inc. is an American cloud -based software company headquartered in San Francisco, California. It provides customer relationship management (CRM) software and applications focused on sales, customer service, marketing automation, e-commerce, analytics, and application development. Founded by former Oracle executive ...
Enterprise resource planning. Enterprise resource planning (ERP) is the integrated management of main business processes, often in real time and mediated by software and technology. ERP is usually referred to as a category of business management software —typically a suite of integrated applications —that an organization can use to collect ...
Freshworks Inc. is a cloud-based software-as-a-service company, founded in 2010 in Chennai, India. [2][3] The company provides cloud-based tools for customer relationship management (CRM), IT service management (ITSM), and e-commerce marketing. On September 22, 2021, Freshworks became the first Indian SaaS company to be listed on Nasdaq. [4]
Astha Malik (CBO) [2][3] Products. Customer Engagement Platform. Number of employees. 1000+. Website. www.braze.com. Braze, Inc. is an American cloud-based software company based in New York City. [4][5] It is a customer engagement platform used by businesses for multichannel marketing.
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