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The Customer Service System (CSS) of the BT Group (previously British Telecommunications) is the core operational support system for BT, bringing in 70% of income for the company (figures from 1997). BT rolled out CSS nationally in 1989 and provided an integrated system for telephony—order handling, repair handling and billing.
BT Group plc (formerly British Telecom) is a British multinational telecommunications holding company headquartered in London, England. It has operations in around 180 countries and is the largest provider of fixed-line , broadband and mobile services in the UK, and also provides subscription television and IT services .
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BT Highway was a UK retail ISDN2e service from British Telecom which was announced in November 1997 [1] and withdrawn in February 2007. [2] In the domestic market, it was sold as BT Home Highway and for small businesses, BT Business Highway.
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It provided the voice services to UK customers via 999, 118 500 and Next Generation Text Service, which helps those who can’t hear or speak on the phone. In April 2018, Gavin Patterson, then BT Group's CEO, announced Wholesale and Ventures was to be combined with the group's Business and Public Sector division into a newly-formed division, BT ...
During the 1990s, between the loosening of national telecom monopolies and the current (largely) liberalised market, BT Group entered into a number of alliances in order to serve its mainly, then, UK-based multi-national customers. From the 90's through the early 2000s, BT Group, then known as British Telecom, struggled.