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2. Sales force management system - Wikipedia

   en.wikipedia.org/wiki/Sales_force_management_system

   Salesforce management systems (also sales force automation systems (SFA)) are information systems used in customer relationship management (CRM) marketing and management that help automate some sales and sales force management functions. They are often combined with a marketing information system, in which case they are often called CRM systems.

3. Salesforce - Wikipedia

   en.wikipedia.org/wiki/Salesforce

   Salesforce also made smaller acquisitions throughout 2019, 2020, and 2021, which included ClickSoftware for $1.35 billion, [113] consulting firm Acumen Solutions for $570 million, [114] CRM firm Vlocity for $1.33 billion, [23] privacy compliance startup Phennecs for $16.5 million, [115] and robotic process automation firm Servicetrace for an ...

4. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   The concept of customer relationship management started in the early 1970s, when customer satisfaction was evaluated using annual surveys or by front-line asking. [6] At that time, businesses had to rely on standalone mainframe systems to automate sales, but the extent of technology allowed them to categorize customers in spreadsheets and lists.

5. User guide - Wikipedia

   en.wikipedia.org/wiki/User_guide

   The sections of a user manual often include: A cover page; A title page and copyright page; A preface, containing details of related documents and information on how to navigate the user guide; A contents page; A Purpose section. This should be an overview rather than detail the objective of the document

6. SAP CRM - Wikipedia

   en.wikipedia.org/wiki/SAP_CRM

   After the acquisition of Hybris [3] in 2013, SAP has gradually realigned their CRM strategy mainly to take on the market leader Salesforce.com which is a cloud-based software. In a bid to be more competitive and future focused, SAP has been shifting towards cloud based CRM applications since 2011 rather than traditional on-premises software. [ 4 ]

7. Operations manual - Wikipedia

   en.wikipedia.org/wiki/Operations_manual

   The operations manual can be a digital or paper document. Digital format has advantages for revision control and can be distributed easily and at low cost. [4] The detail should be sufficient to allow a competent person without specific experience to understand what is needed and how it is to be done.