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As the economy begins to expand a bit after two years of the COVID-19 pandemic, many people find themselves back on the job market and ready to find a good fit. While a nice salary is typically ...
Whether you are negotiating your salary at a new company, trying to get a raise at a current one, or attempting to increase benefits or stock shares, look to this recent study to get the best deal.
Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services. They may work in an office with a call center or in retail.
The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". [2] Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention.
Businesses can rely on contact center telephony services to respond to their customers’ queries over phone, email, chat, fax, etc. Integrating it with their customer relationship management tools, entire contact details of customers and their interaction sessions with different customer service representatives can be found at one place.