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At that time, Microsoft investment in partners had grown to $5.2 billion. This includes $3.8 billion in channel incentives, $1 billion in partner marketing, $100 million in business investment fund, and $200 million in direct partner benefits through the Microsoft Partner Network. [12] Late 2010 – The Microsoft Partner Network officially ...
A Microsoft Certified Partner (MCP) is a firm that provides Microsoft-related products or services, or support for such.It is part of the Microsoft Partner Network.. They are confirmed by Microsoft to be official, and that they work effectively, and help customers with a range of information technology (IT) projects and specific products and services.
Product Support Services, more commonly referred to as PSS, is the Microsoft business unit with primary responsibility for responding to end-user and partner requests for assistance with the company's products and services.
In September 2011, Microsoft dropped gold partner Comantra from its Microsoft Partner Network following accusations of involvement in cold-call technical-support scams. [60] However, the ease with which companies that carry out technical support scams can be launched makes it difficult to prevent tech support scams from taking place. [61]
Technical support, commonly shortened as tech support, is a customer service provided to customers to resolve issues, commonly with consumer electronics. This is commonly provided via call centers, online chat and email. [1] Many companies provide discussion boards for users to provide support to other users, decreasing load and cost on these ...
Microsoft Ignite is an annual conference for developers, IT professionals and partners, hosted by Microsoft. The first conference, then known as TechEd , happened in 1993 in Orlando , Florida , United States .
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
Microsoft Inspire (formerly the Microsoft Worldwide Partner Conference, [1] was a conference held annually by Microsoft Corporation for its partner community. It was announced in 2024 that it would be replaced by Microsoft's new virtual event, MCAPS Start for Partners.
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