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It added features that turn online reviews and comments into a customer help ticket in September 2016 and acquired Outbound.io, which helps businesses respond to online complaints in 2017. [ 19 ] [ 27 ] Zendesk introduced new analytics and automation products in 2012 [ 28 ] and 2016. [ 26 ]
Kayako was established in 2001 by Varun Shoor, [7] who formed the company and its first office in his hometown of Jalandhar, India after dropping out of college. [8] Shoor learned to program when he was 13 years old, and started work on Kayako at the age of 17.
Keane Care, Inc (part of the Healthcare Solutions Division of Keane, Inc) provides clinical and financial software information systems to the long-term care industry. [ citation needed ] Kamco (Keane Australia Micropayment Consortium) is providing the myki ticketing system for Victoria , Australia 's Public Transport System.
Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.
Networked Help Desk is an open standard initiative to provide a common API for sharing customer support tickets between separate instances of issue tracking, bug tracking, customer relationship management (CRM) and project management systems to improve customer service and reduce vendor lock-in.
Zend, formerly Zend Technologies, is a Minneapolis, Minnesota-based software company.The company's products, which include Zend Studio, assist software developers with developing, deploying, and managing PHP-based web applications.
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