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2. Automated attendant - Wikipedia

   en.wikipedia.org/wiki/Automated_attendant

   In telephony, an automated attendant (also auto attendant, auto-attendant, autoattendant, automatic phone menus, AA, or virtual receptionist) allows callers to be automatically transferred to an extension without the intervention of an operator/receptionist. Many AAs will also offer a simple menu system ("for sales, press 1, for service, press ...

3. SipXecs - Wikipedia

   en.wikipedia.org/wiki/SipXecs

   SipXecs is designed as a software-only, distributed cloud application.It runs on the Linux operating system CentOS or RHEL on either virtualized or physical servers. A minimum configuration allows running all of the sipXecs components on a single server, including database, all available services, and the sipXecs management.

4. Telephone switchboard - Wikipedia

   en.wikipedia.org/wiki/Telephone_switchboard

   PBX switchboard, 1975. A telephone switchboard is a device used to connect circuits of telephones to establish telephone calls between users or other switchboards. The switchboard is an essential component of a manual telephone exchange, and is operated by switchboard operators who use electrical cords or switches to establish the connections.

5. MicroSIP - Wikipedia

   en.wikipedia.org/wiki/MicroSIP

   MicroSIP is a lightweight, open-source software application that enables users to make Voice over IP (VoIP) calls using the SIP (Session Initiation Protocol) standard. It is designed to be simple, easy to use, and resource-efficient, making it an ideal choice for low-resource devices, such as older computers, and for users who need a minimalistic VoIP client.

6. Call transfer - Wikipedia

   en.wikipedia.org/wiki/Call_transfer

   One common example of a warm transfer is when a receptionist or virtual receptionist takes a call for the business and notifies the party attempting to be reached who the person is and the nature of their call. [2] Tepid transfer: This involves the call center operator dialing a number and transferring the caller on to the called number without ...

7. Interactive voice response - Wikipedia

   en.wikipedia.org/wiki/Interactive_voice_response

   IVR systems are used to service high call volumes at lower cost. The use of IVR allows callers' queries to be resolved without a live agent. If callers do not find the information they need, the calls may be transferred to a live agent. The approach allows live agents to have more time to deal with complex interactions.

8. News, Politics, Sports, Mail & Latest Headlines - AOL.com

   www.aol.com/us-news

   Get breaking news and the latest headlines on business, entertainment, politics, world news, tech, sports, videos and much more from AOL

9. Auto dialer - Wikipedia

   en.wikipedia.org/wiki/Auto_dialer

   Auto diallers are responsible for providing management information to call centre operators, including how many outbound calls each agent has handled. [3] In more sophisticated computer telephony systems, a single system handles both ACD of inbound calls and dialling of outbound calls, allowing agents to be switched between the two as traffic ...