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I also tried switching to different computers (both cc and non-cc ones) and restarting the game but nothing works. The problem just appeared randomly while I was playing the Sims 4. One second everything was fine and suddenly my sims can't use the computer anymore. [EDIT]: Nevermind I solved it.
@ellie555rose To repair the game, open your App game library and select Sims 4 > Manage > Repair. If that doesn't help, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.
@k3nzsims I've moved your post to the Sims 4 general discussion section.. To install the game on your new computer, just install Origin, login, go to your game library, click on the Sims 4 icon, and press Download.
Move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop so the game can spawn a new one; don't add anything to the new folder. Clear Origin's cache and repair the game: open your Origin game library, right-click on the Sims 4 icon, and select Repair. Put Origin in offline mode before trying to play.
@Ketrindoll You can copy the entire save files from one computer to another. All your user-created content is located in the Sims 4 folder in Documents\Electronic Arts: saves are in the saves folder, saved households and builds are in Tray, etc. This is a complete list of the contents of that folder:
After you created that new game save and have exited the game...Move your Mods folder from your "The Sims 4" folder [Documents > Electronic Arts > The Sims 4] to your desktop (save it for reference) and delete the localthumbcache.package file in your “The Sims 4” folder. Then check in the new game save to see if this issue is still occurring.
Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.68.154.1020 What expansions, game packs, and stuff packs do you have installed? All except star war pack, backyard stuff, Lu...
As long as you don't do anything else while reinstalling, your computer should be safe. If the game works, set exceptions for TS4_DX9_x64.exe (if you've set Sims 4 to use DirectX 9) and/or TS4_x64.exe (for DX11) as well as EADesktop.exe. Test the game once before restoring any user data as well.
I have uninstalled and reinstalled both EA and the game itself. I tried creating a new folder for the game. I have deleted the cache on the EA app and in the sims 4 folder. I adjusted by performance settings. I am really at a loss, except for fully resetting my computer to factory settings and going from there. Please help.
and repairing the game: open your Origin game library, right-click on the Sims 4 icon, and select Repair. Even if you've repaired before, it might work better without Origin using stale cached data. If that doesn't help, try disabling any apps that include an overlay, for example Steam or Discord.