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Cost of poor quality. Cost of poor quality (COPQ) or poor quality costs (PQC) or cost of nonquality, are costs that would disappear if systems, processes, and products were perfect. COPQ was popularized by IBM quality expert H. James Harrington in his 1987 book Poor-Quality Cost. [1] COPQ is a refinement of the concept of quality costs.
Nanni, dissatisfied with the quality, wrote a cuneiform complaint addressing the poor service and mistreatment of his servant. Discovered by Sir Leonard Woolley in Ur, it is currently kept in the British Museum. [2] Written in Akkadian cuneiform, this tablet is recognized as the "Oldest Customer Complaint" by Guinness World Records.
Quality costs. In process improvement efforts, quality costs tite or cost of quality (sometimes abbreviated CoQ or COQ[1]) is a means to quantify the total cost of quality -related efforts and deficiencies. It was first described by Armand V. Feigenbaum in a 1956 Harvard Business Review article.
Quality, cost, delivery (QCD), sometimes expanded to quality, cost, delivery, morale, safety (QCDMS), [1] is a management approach originally developed by the British automotive industry. [2] QCD assess different components of the production process and provides feedback in the form of facts and figures that help managers make logical decisions ...
Data quality. Data quality refers to the state of qualitative or quantitative pieces of information. There are many definitions of data quality, but data is generally considered high quality if it is "fit for [its] intended uses in operations, decision making and planning ". [1][2][3] Moreover, data is deemed of high quality if it correctly ...
Taguchi loss function. The Taguchi loss function is graphical depiction of loss developed by the Japanese business statistician Genichi Taguchi to describe a phenomenon affecting the value of products produced by a company. Praised by Dr. W. Edwards Deming (the business guru of the 1980s American quality movement), [1] it made clear the concept ...
An air quality index (AQI) is an indicator developed by government agencies [1] to communicate to the public how polluted the air currently is or how polluted it is forecast to become. [2][3] As air pollution levels rise, so does the AQI, along with the associated public health risk. Children, the elderly and individuals with respiratory or ...
Water quality refers to the chemical, physical, and biological characteristics of water based on the standards of its usage. [1][2] It is most frequently used by reference to a set of standards against which compliance, generally achieved through treatment of the water, can be assessed.