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If you don't have another browser, download a supported one for free. 2. Check the physical connection - A loose cable or cord can often be the cause of a connection problem. Make sure everything is securely connected to the wall and device. 3. Reboot your modem/router - Sometimes the old "turn it off and on again" approach actually does work ...
If you don't have dial-up, you'll need to try some other steps to fix problems with broadband connections. An active internet connection is required to be able to access all the best that America Online® offers. If you're using dial-up internet and can't connect, try the following troubleshooting steps:
Visit the Private WiFi product page. 3. Click Download Now. 4. Once download is complete, click Open. 5. Click Run. 6. Click Next. 7. Check the Confirmation box and click Next to accept the license agreement and install Private WiFi. 8. Check the Run Private WiFi for AOL now box and click Finish to complete the installation.
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If you are able to sign in and read your mail, however you're not receiving new mail, there are a few things you can try to fix the problems. Check your filters Sometimes a filter can cause emails to bypass your inbox and be sent to either the trash folder or a different folder.
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