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  2. How to apologise when you’ve messed up at work

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  3. Can a goodwill letter get late payments removed from your ...

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    A late payment on a credit card or loan may feel like a small mistake, but it can have lasting effects on your finances. Missed payments can lead to late fees and higher interest rates .

  4. Made A Huge Mistake At Work? 5 Tips To Recover - AOL

    www.aol.com/2012/12/15/made-a-huge-mistake-at...

    By Kelly Gurnett You've really done it this time. You blew the deadline on THE big project. You sent an email to the wrong person (the absolute worst person, actually) thanks to address auto-fill.

  5. Demand letter - Wikipedia

    en.wikipedia.org/wiki/Demand_letter

    A demand letter, letter of demand, [1] (of payment), or letter before claim, [2] is a letter stating a legal claim (usually drafted by a lawyer) which makes a demand for restitution or performance of some obligation, owing to the recipients' alleged breach of contract, or for a legal wrong.

  6. Apology (act) - Wikipedia

    en.wikipedia.org/wiki/Apology_(act)

    Non-apology apology: a statement that looks like an apology but does not express remorse. Insincere apology: a statement that expresses remorse that is not felt. [2] This may be pro forma apology, such as a routine letter from a large business that expresses regret that a small order was not satisfactory in some respect. In such a case, the ...

  7. Wikipedia:Apology - Wikipedia

    en.wikipedia.org/wiki/Wikipedia:Apology

    At its best, an apology is an expression of sincere personal remorse for one's own actions, rather than a form of inflammatory rhetoric or empty emotional coercion. A non-apology apology, on the other hand, is seen as a way of qualifying, or even avoiding, a "real" apology, and may even be used as the opportunity for yet another veiled insult.