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2. Tips on How to Get Past Customer Service [Video] - AOL

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   AOL.com offers the latest in news, entertainment, finance, lifestyle and weather, as well as trending videos and search.

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5. Nancy Friedman - Wikipedia

   en.wikipedia.org/wiki/Nancy_Friedman

   Nancy J. Friedman (born 1939/1940) [1] is an American customer service and telephone skills consultant. [2] She is also known as her business persona the "Telephone Doctor" [2] Nancy Friedman is founder and president of Telephone Doctor, a customer-service training company based in St. Louis, Missouri.

6. Short-form content - Wikipedia

   en.wikipedia.org/wiki/Short-form_content

   By mid-2006 there were millions of video clips available online, [14] with new websites springing up focusing entirely on offering free video clips to users. Many established corporate sites added the ability to clip existing video content on their websites .

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