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That is the aim of conflict management, [3] and not the aim of conflict rejection. [citation needed] Conflict management does not imply conflict resolution. Conflict management minimizes the negative outcomes of conflict and promotes the positive outcomes of conflict with the goal of improving learning in an organization. [4] [5]
Conflict resolution is conceptualized as the methods and processes involved in facilitating the peaceful ending of conflict and retribution.Committed group members attempt to resolve group conflicts by actively communicating information about their conflicting motives or ideologies to the rest of group (e.g., intentions; reasons for holding certain beliefs) and by engaging in collective ...
A complaint system (also known as a conflict management system, internal conflict management system, integrated conflict management system, [1] or dispute resolution system) is a set of procedures used in organizations to address complaints and resolve disputes.
Glasl, on the other hand, assigns six strategies for conflict management to the nine escalation stages of Friedrich Glasl's model of conflict escalation. [2] Level 1-3 (hardening, polarization & debate, actions instead of words): Moderation; Level 3-5 (actions instead of words, concern about image & coalitions, loss of face): Process support
Conflict management is the process of handling disputes and disagreements between two or more parties. Managing conflict is said to decrease the amount of tension; if a conflict is poorly managed, it can create more issues than the original conflict.
Conflict resolution is one major goal of all the ADR processes. If a process leads to resolution, it is a dispute resolution process. [ 16 ] " Alternative" dispute resolution is usually considered to be alternative to litigation .
The society holds an annual conference, attended by scholars from throughout the world, and publishes two scholarly journals: Journal of Conflict Resolution and Conflict Management and Peace Science. In 1964, the International Peace Research Association was formed at a conference organized by Quakers in Clarens, Switzerland.
The instrument is often used by students in conflict management classes or workshops. [ 6 ] [ 7 ] It has also been used in psychological studies—for example, to compare the conflict attitudes of college athletes and non-athletes.