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Those affected during the holidays can re-book their flight up to 30 days after the original reservation or get a refund at no extra charge.
Schipol airport said "thousands" of bags were left behind on Wednesday due to technical problems. Passengers transfering in Amsterdam to European flights cannot check in luggage on Thursday.
The crisis spanned December 21–30, at the peak of the holiday travel season, and is referred to in the news media as the Southwest Airlines holiday travel meltdown [3] or simply as the holiday meltdown, [4] [5] [6] a name also used by the Southwest Airlines pilot's union [7] and the U.S. Department of Transportation. [8]
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According to the rules of most air transportation authorities, such as the U.S. Federal Aviation Administration and European Union's Joint Aviation Authorities, should passengers flying internationally with checked baggage fail to arrive at the departure gate before the flight is closed, that person's baggage must be retrieved from the aircraft hold before the flight is permitted to take off.
Large piles of baggage were seen piled up at Toronto Pearson Airport in footage shared to social media on June 27.The footage posted by Maryam Shirzad showed large amount of luggage left across ...
The captain was 52-year-old Howard Peterson, who had been with Southwest Airlines since 1988 and had logged 11,000 flight hours, including 9,870 hours on the Boeing 737. The first officer was 43-year-old Jeffrey D. Erwin, who had been with Southwest Airlines since 1995 and had 5,032 flight hours, with 2,522 of them on the Boeing 737. [5]: 5–7