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By organizing tasks, controlling supplies, and supervising staff, office management ensures that business operations run smoothly. Scheduling, keeping records, and streamlining communication are important responsibilities. Teamwork and focus are aided by efficient office management, which boosts productivity and fosters a positive work environment.
The role of an office manager is more demanding than other administrative positions, including skills and qualifications such as strong administrative experience, competency in human resources, reporting skills, delegation, management processes and the ability to communicate with other members of the organization. [8] [9]
Blackler, F., and Kennedy, A. (2003) The Design of a Development Programme for Experienced Top Managers from the Public Sector. Working Paper, Lancaster University. Department for Education and Skills (2003) Management and Leadership Attributes Framework. DfES Leadership and Personnel Division, April 2003.
The third level – personal leadership – is an "inner" level and concerns a person's leadership presence, knowhow, skills, beliefs, emotions and unconscious habits. "At its heart is the leader's self-awareness, his progress toward self-mastery and technical competence, and his sense of connection with those around him.
Management skills include: Political: used to build a power base and to establish connections. Interpersonal: used to communicate, motivate, mentor and delegate. Diagnostic: ability to visualize appropriate responses to a situation. Leadership: ability to communicate a vision and inspire people to embrace that vision.
Leadership of people in these environments requires a different set of skills to that of leaders in front-line management. These leaders must effectively operate remotely and negotiate the needs of the individual, team, and task within a changeable environment.
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