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  2. Killiney Kopitiam - Wikipedia

    en.wikipedia.org/wiki/Killiney_Kopitiam

    Killiney Kopitiam is a Singapore-based chain of mass-market, traditional kopitiam (coffee shop) styled service cafes selling toast products (notably kaya toast), soft-boiled eggs and coffee. Killiney Kopitiam was founded by Hainanese immigrants in 1919 and starting their business along the busy streets of Killiney Road .

  3. Kopi tiam - Wikipedia

    en.wikipedia.org/wiki/Kopi_tiam

    A typical open-air kopitiam in Singapore A more contemporary-designed coffee shop outlet in Malaysia with various hawker stalls. A kopitiam or kopi tiam (Chinese: 咖啡店; Pe̍h-ōe-jī: ko-pi-tiàm; lit. 'coffee shop') is a type of coffee shop mostly found in parts of Indonesia, Malaysia, Singapore, Brunei and Southern Thailand patronised for meals and beverages, and traditionally operated ...

  4. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. [3] It is expected that AI ...

  5. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    This included embedding sales force automation or extended customer service (e.g. inquiry, activity management) as CRM features in their ERP. Customer relationship management was popularized in 1997 due to the work of Siebel, Gartner, and IBM. Between 1997 and 2000, leading CRM products were enriched with shipping and marketing capabilities. [13]

  6. Koufu (company) - Wikipedia

    en.wikipedia.org/wiki/Koufu_(company)

    Koufu (Chinese: 口福) is a Singaporean food and beverage company operating a chain of food courts, coffee shops and casual eateries. [2] Founded in 2002, the company currently operates 180 outlets of coffee shops and food courts and 12 brands in Singapore and one food court in Macau.

  7. Kopi (drink) - Wikipedia

    en.wikipedia.org/wiki/Kopi_(drink)

    Kopi (Chinese: 咖啡; Pe̍h-ōe-jī: ko-pi), also known as Nanyang coffee, is a traditional coffee beverage found in several Southeast Asian nations. Often brewed to be highly caffeinated, it is commonly served with sugar and/or milk-based condiments.

  8. Coffeehouse - Wikipedia

    en.wikipedia.org/wiki/Coffeehouse

    A coffeehouse, coffee shop, or café (French: ⓘ), is an establishment that serves various types of coffee, espresso, latte, americano and cappuccino, among other hot beverages. Some coffeehouses may serve iced coffee among other cold beverages, such as iced tea , as well as other non-caffeinated beverages.

  9. Customer support - Wikipedia

    en.wikipedia.org/wiki/Customer_support

    Customer support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [ 1 ]