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2. Call-tracking software - Wikipedia

   en.wikipedia.org/wiki/Call-tracking_software

   Call tracking software records information about incoming telephone calls and, in some regions, records the calls themselves.Call tracking is a technology which can enable the pay per call, pay per minute or pay per lead business model, allowing the tracking of phone calls to be associated with performance-based advertising such as Google AdWords, SEO Services, Display and Electronic Direct ...

3. Call logging - Wikipedia

   en.wikipedia.org/wiki/Call_logging

   The call logging trial proved successful and while it was initially designed to gather phone call data and cost of billing details specific to the customers' call's, a hidden benefit emerged such that local management were also able to see a pattern of the types of calls being generated, i.e. calls to and from certain businesses in addition to ...

4. Automatic call distributor - Wikipedia

   en.wikipedia.org/wiki/Automatic_call_distributor

   An automated call distribution system, commonly known as automatic call distributor or automatic call dispatcher (ACD), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization. ACDs direct calls based on parameters that may include the caller's telephone number, the ...

5. Prometheus (software) - Wikipedia

   en.wikipedia.org/wiki/Prometheus_(software)

   Prometheus is a free software application used for event monitoring and alerting. [2] It records metrics in a time series database (allowing for high dimensionality) built using an HTTP pull model, with flexible queries and real-time alerting.

6. Dispatch (logistics) - Wikipedia

   en.wikipedia.org/wiki/Dispatch_(logistics)

   Most office telephone systems have some facility for recording calling volumes, and incoming call timing. Dispatch centers use Automatic call distribution (ACD) groups which can be evaluated for metrics such as average wait time, abandoned calls, and calls per hour. These numeric data can be entered into spreadsheets for analysis of trends.

7. First Call Resolution - Wikipedia

   en.wikipedia.org/wiki/First_Call_Resolution

   First Call Resolution or First Contact Resolution (FCR) is a metric that measures a call center's performance for resolving customer interactions on the first call or contact, eliminating the need for follow-up contacts. [1] FCR is one of the most-watched metrics and considered the most important call center industry metric. Ideally, the FCR ...

8. Branch (company) - Wikipedia

   en.wikipedia.org/wiki/Branch_(company)

   Branch Metrics was founded on April 15, 2014 by Alex Austin, Mike Molinet, Mada Seghete, and Dmitri Gaskin. [3] In the summer of 2014, the company completed the StartX Accelerator program at Stanford University. [4] In September 2014, Branch announced the completion of a $3 million venture funding round led by New Enterprise Associates. [1]

9. Data analysis for fraud detection - Wikipedia

   en.wikipedia.org/wiki/Data_analysis_for_fraud...

   Cahill et al. (2000) design a fraud signature, based on data of fraudulent calls, to detect telecommunications fraud. For scoring a call for fraud its probability under the account signature is compared to its probability under a fraud signature. The fraud signature is updated sequentially, enabling event-driven fraud detection.