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The Customer Service System (CSS) of the BT Group (previously British Telecommunications) is the core operational support system for BT, bringing in 70% of income for the company (figures from 1997). BT rolled out CSS nationally in 1989 and provided an integrated system for telephony—order handling, repair handling and billing.
The service charge may be charged per call, per minute, or a combination of the two. Originally, the per-call part could range from 5p to £16, and applies as soon as the call is answered, and the per-minute part could range from 1p to £8, and may apply either from the start of the call or after the first full minute.
The term "call center" was first published and recognised by the Oxford English Dictionary in 1983. The 1980s saw the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centers increased with the deregulation of long-distance calling and growth in information-dependent industries. [11]
BT Global is a division of United Kingdom telecommunications company BT Group that provides global security, cloud and networking services to multinational companies worldwide, with operations in 180 countries. [2]
The BT Global Media Network delivers television content around the world. BT Retail split into BT Consumer and BT Business. The transformation of BT's network to becoming digital began in 1985, and finished in July 1990. BT's Worldwide Network Management Centre at Oswestry opened on 5 September 1990, at a cost of £4m.
The Answer 1571 service, a cut-down version of BT Group's Call Minder service, allows a calling party to leave messages when the called party is engaged or does not answer within a fixed number of rings. The system allows for the storage of up to 20 messages, each of which can be up to 2 minutes long, for up to 60 days (or 20 days once they ...
PSTN network topology is the switching network topology of a telephone network connected to the public switched telephone network (PSTN).. In the United States and Canada, the Bell System network topology was the switching system hierarchy implemented and operated from c. 1930 to the 1980s for the purpose of integrating the diverse array of local telephone companies and telephone numbering ...
Marconi System X originally developed by the British Post Office (later BT), GEC, Plessey and STC, is a type of digital exchange used by BT Group in the UK public telephone network. A digital exchange ( Nortel DMS-100 ) used by an operator to offer local and long-distance services in France .
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