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Companies requested to have their toll-free number listed, and paid the providers each time their phone number was released to a toll-free directory-assistance caller. In 1999, AT&T applied for permission to discontinue this service, [ 2 ] but it remained active until the summer of 2020.
Callers dial 1-800 (888 or 866)-FREE411 [373-3411] from any phone in the United States to use the toll-free service. Sponsors cover part of the service cost by playing advertising messages during the call. Callers always hear an ad at the beginning of the call, and then another after they have made their request.
411 is a telephone number for local directory assistance in Canada and the United States. Until the early 1980s, 411 – and the related 113 number – were free to call in most jurisdictions. In the United States, the service is commonly known as "information", [1] although its official name is "directory assistance". [2]
Telephone and Data Systems, (through its subsidiary TDS) serves mainly rural areas in parts of 36 states. [3] Altafiber, formerly known as Cincinnati Bell, which serves the Cincinnati metropolitan area, and Hawaii (due to its ownership of Hawaiian Telcom). [4]
The first automated toll-free telephone numbers were assigned with area code 800, created as inbound Wide Area Telephone Service (InWATS) in 1966 (U.S. intrastate) and 1967 (interstate). These terminated on special fixed-rate trunks which would accept calls from a specified calling area with either no limit or a specific maximum number of hours ...
“Traditional landline telephone service is the most dependable communications tool currently available in rural communities and is vital to reliably accessing 9-1-1,” he said.
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