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A Firestone customer service representative in Berkeley Heights, New Jersey. Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.
In this week's "Job Descriptions Decoded," I feature a position for a sales/customer service position. In this series, each week, I analyze a live job listing in a different industry from AOL Jobs ...
The department reported that a Verizon Wireless customer service representative insisted that they must upgrade to a higher-cost data plan in order to restore their internet speed. In a statement, Verizon acknowledged that they did not properly explain the terms of the contract, and that the representative did not adhere to a company policy of ...
Automation can facilitate customer service or replace it entirely. A popular type of automated customer service is done through artificial intelligence (AI). The customer benefit of AI is the feel for chatting with a live agent through improved speech technologies while giving customers the self-service benefit. [13]
AT&T Mobility, LLC, also known as AT&T Wireless and marketed as simply AT&T, is an American telecommunications company. It is a wholly owned subsidiary of AT&T Inc. and provides wireless services in the United States. AT&T Mobility is the third largest wireless carrier in the United States, with 117.9 million subscribers as of December 31, 2024 ...
Shortly afterwards, on January 15, 2006, AT&T companies were given new d.b.a names. As a result, officially, Southwestern Bell began conducting business under the following names: AT&T Arkansas, AT&T Kansas, AT&T Missouri, AT&T Oklahoma, and AT&T Texas. The regional d.b.a. name is now AT&T Southwest. The legal name remains Southwestern Bell ...
But Verizon, the telecommunications giant, seems to have found a way to hold onto its employees. The average tenure of around 110,000 workers is 12.9 years, well over three times the U.S. average .
A job description or JD is a written narrative that describes the general tasks, or other related duties, and responsibilities of a position. It may specify the functionary to whom the position reports, specifications such as the qualifications or skills needed by the person in the job, information about the equipment, tools and work aids used, working conditions, physical demands, and a ...