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2. IBM remote batch terminals - Wikipedia

   en.wikipedia.org/wiki/IBM_remote_batch_terminals

   The IBM 2780 and the IBM 3780 are devices developed by IBM for performing remote job entry (RJE) and other batch functions over telephone [a] lines; they communicate with the mainframe via Binary Synchronous Communications (BSC or Bisync) and replaced older terminals using synchronous transmit-receive (STR).

3. Remote support - Wikipedia

   en.wikipedia.org/wiki/Remote_support

   Remote Support technology tries to reduce help-desk centres cost-issues – all transport-related expenses are immediately trimmed down, for instance. Modern day technology enables that any technician using Remote Support is able to assist a customer just like it was physically side-by-side.

4. Job Entry Subsystem 2/3 - Wikipedia

   en.wikipedia.org/wiki/Job_Entry_Subsystem_2/3

   The Job Entry Subsystem (JES) is a component of IBM's MVS (MVS/370 through z/OS) mainframe operating systems that is responsible for managing batch workloads. In modern times, there are two distinct implementations of the Job Entry System called JES2 and JES3. They are designed to provide efficient execution of batch jobs.

5. Remote job entry - Wikipedia

   en.wikipedia.org/wiki/Remote_Job_Entry

   Conversational Remote Job Entry (CRJE) [5] is a component of OS/360 and OS/VS1 that provides job submission, job retrieval and editing for a user at an interactive terminal. Remote Entry Services] [6] [7] (RES) is a component of OS/VS1 that provides RJE services. An RES workstation operator may have complete console control of the job flow ...

6. Virtual help desk - Wikipedia

   en.wikipedia.org/wiki/Virtual_help_desk

   A virtual help desk allows IT support organizations to virtually deploy IT technicians on demand to support a computer user experiencing technical issues. IT can efficiently manage and allocate global help desk resources, including – most importantly – its personnel, to access any computer to provide support despite the end user or IT rep location.

7. Premium Tech Support with Assist by AOL | AOL Products

   www.aol.com/products/tech-support/assist

   Annual Support Plan $139.99/yr Save $15.89 per year. Our best value! Get a full year of tech support for nearly any issue on multiple computers and devices. Annual Plan; Monthly support plan $12.99/mo