Search results
Results From The WOW.Com Content Network
Notable issue tracking systems, including bug tracking systems, help desk and service desk issue tracking systems, as well as asset management systems, include the following. The comparison includes client-server application, distributed and hosted systems.
This task included setting up a ticketing system for the help desk. Initially he set up a Linux server to run "req", [ 6 ] but later he identified that the command line interface was limiting usage. Over the next two years he created and maintained WebReq, a web based interface for req written in Perl .
System Creator License Implementation language(s) Back end Launch Date Faveo Helpdesk: Ladybird Web Solution Proprietary PHP: MySQL: 2015 GLPI: INDEPNET
OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal , admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external).
An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...
A compatible web server; A suitable mail transfer agent, or any SMTP server; Currently supported database systems are MariaDB, MySQL, PostgreSQL, Oracle, and SQLite. [12] Bugzilla is usually installed on Linux using the Apache HTTP Server, but any web server that supports CGI such as Lighttpd, Hiawatha, Cherokee can be used.
Zammad is a free helpdesk or issue tracking system. It offers the connection of various channels like email, chat, telephone, Twitter, or Facebook. Zammad is developed in the programming languages Ruby and JavaScript. The name Zammad comes from the Bavarian language and means "together". [3]
Trac is an open-source, web-based project management and bug tracking system. It has been adopted by a variety of organizations for use as a bug tracking system for both free and open-source software and proprietary projects and products. [4] Trac integrates with major version control systems including ("out of the box") Subversion and Git.