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Emotional intelligence (EI) is defined as the ability to perceive, use, understand, manage, and handle emotions.People with high emotional intelligence can recognize their own emotions and those of others, use emotional information to guide thinking and behavior, discern between different feelings and label them appropriately, and adjust emotions to adapt to environments.
Affective events theory model Research model. Affective events theory (AET) is an industrial and organizational psychology model developed by organizational psychologists Howard M. Weiss (Georgia Institute of Technology) and Russell Cropanzano (University of Colorado) to explain how emotions and moods influence job performance and job satisfaction. [1]
The Four Factors. The four cornerstone model is mixed model of emotional intelligence based on four factors labeled as cornerstones: [5][9][10] Emotional literacy – the ability to identify, respect, and express feelings appropriately. This may include practical intuition, emotional honesty, emotional energy and emotional feedback. [1][4]
Emotional contagion. Emotional contagion is a form of social contagion that involves the spontaneous spread of emotions and related behaviors. [1][2] Such emotional convergence can happen from one person to another, or in a larger group. Emotions can be shared across individuals in many ways, both implicitly or explicitly.
Emotions in the workplace play a large role in how an entire organization communicates within itself and to the outside world. "Events at work have real emotional impact on participants. The consequences of emotional states in the workplace, both behaviors and attitudes, have substantial significance for individuals, groups, and society". [ 1 ] ".
Emotional labor is the process of managing feelings and expressions to fulfill the emotional requirements of a job. [1][2] More specifically, workers are expected to regulate their personas during interactions with customers, co-workers, clients, and managers. This includes analysis and decision-making in terms of the expression of emotion ...