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The Driver and Vehicle Standards Agency (DVSA) is an executive agency of the UK Department for Transport (DfT).. It carries out driving tests, approves people to be driving instructors and MOT testers, carries out tests to make sure lorries and buses are safe to drive, [2] carries out roadside checks on drivers and vehicles, and monitors vehicle recalls.
The name of the new agency was confirmed as the Driver and Vehicle Standards Agency (DVSA) on 28 November 2013. [2] The DSA was abolished on 31 March 2014, and the DVSA took over its responsibilities on 1 April 2014.
The DVLA handled 12,775 complaints in the year 2015/16, of which it failed to resolve 14.9% at first contact. Overall complaints for that year were down by 6.5%. The DVLA customer service excellence standard was retained. No details were provided on how this was measured.
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Get answers to your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. Find the support options to contact customer care by email, chat, or phone number.
The name of the new agency was confirmed as the Driver and Vehicle Standards Agency (DVSA) on 28 November 2013. [4] VOSA was abolished on 31 March 2014, and its responsibilities passed to the DVSA on 1 April 2014.
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