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"Combat service support" as a classification was replaced by "sustainment" with the publication of FM 3–0, Operations in February 2008. [2] In the US Army Sustainment is defined as "the provision of logistics, personnel services, and health service support necessary to maintain operations until successful mission completion".
In the United States, the term combat service support has been phased-out in favor of the term "sustainment." [3] but the mission remains the same; to manage the logistics supply chain and provide all materiel, maintenance, transportation, health services, personnel services and other services required by the warfighting units to permit those units to accomplish their missions in combat.
Combat Support units are focused on providing operational support to combat units, while Combat Service Support units are focused on providing logistical support to combat units. Actual combat units are collectively referred to as combat arms units; hence, all army units fall into the category of either combat arms, combat support, or combat ...
Subpart 37.2 defines advisory and assistance services and provides that the use of such services is a legitimate way to improve the prospects for program or systems success. FAR Part 37.201(c) defines engineering and technical services used in support of a program office during the acquisition cycle.
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
Customer support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [ 1 ]
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Technical support, commonly shortened as tech support, is a customer service provided to customers to resolve issues, commonly with consumer electronics. This is commonly provided via call centers, online chat and email. [1] Many companies provide discussion boards for users to provide support to other users, decreasing load and cost on these ...