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Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms.
Control revolves around the Federal Bureau of Control (FBC), a clandestine U.S. government agency which investigates supernatural Altered World Events (AWEs). These AWEs are affected by the human collective unconscious and have a variety of "paranatural" effects, including the creation of Objects of Power, archetypal items which grant special abilities to their wielders.