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Call recording software records telephone conversations over PSTN or VoIP in a digital audio file format. Call recording is distinct from call logging and tracking , which record details about the call but not the conversation; however, software may include both recording and logging functionality.
Auto diallers are responsible for providing management information to call centre operators, including how many outbound calls each agent has handled. [3] In more sophisticated computer telephony systems, a single system handles both ACD of inbound calls and dialling of outbound calls, allowing agents to be switched between the two as traffic ...
One of the key features of the original iPhone, the app allows users to make and receive phone calls, view their call history, and access their voicemail. The device's address book can also be accessed from within the Phone app, even if the Contacts app is uninstalled. With iOS 18, Phone is also capable of recording and transcribing calls ...
Truecaller is a smartphone application that has features of caller ID, call-blocking, flash-messaging, call-recording (on Android up to version 8), chat and voice by using the Internet. It requires users to provide a standard cellular mobile number for registering with the service. The app is available for Android [1] and iOS. [2]
On a purely technical level it could be argued that an automated attendant is a very simple kind of IVR; [editorializing] however, in the telecom industry the terms IVR and auto attendant are generally considered distinct. An automated attendant serves a very specific purpose (replace live operator and route calls), whereas an IVR can perform ...
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An automated call distribution system, commonly known as automatic call distributor or automatic call dispatcher (ACD), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization. ACDs direct calls based on parameters that may include the caller's telephone number, the ...