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2. Infra Corporation - Wikipedia

   en.wikipedia.org/wiki/Infra_Corporation

   Infra Corporation is a division of EMC Corporation that produces infraEnterprise, which is a multi-tier web-based IT Service Management software tool. The software is based on ITIL and it implements a number of ITIL processes, including Service Desk management (including Incident Management and Problem Management), Change Management, Release Management, Configuration Management (including ...

3. Issue tracking system - Wikipedia

   en.wikipedia.org/wiki/Issue_tracking_system

   An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...

4. RLDatix - Wikipedia

   en.wikipedia.org/wiki/RLDatix

   RLDatix is a global enterprise software company offering software and services tailored to healthcare organizations. The technology platform is designed to support hospitals and other providers with risk mitigation, regulatory compliance, and workforce management resources.

5. Supportworks - Wikipedia

   en.wikipedia.org/wiki/Supportworks

   The reference number allows them to track the progress of their call through the portal. Through this interface they are able to escalate their call, update their call, attach files to their call, and see which analyst is working on their call. [3] [4] Supportworks can work with or independently of a complementary Hornbill product, Assetworks. [3]

6. Incident management - Wikipedia

   en.wikipedia.org/wiki/Incident_management

   An incident is an event that could lead to the loss of, or disruption to, an organization's operations, services or functions. [2] Incident management (IcM) is a term describing the activities of an organization to identify, analyze, and correct hazards to prevent a future re-occurrence.

7. Event management (ITIL) - Wikipedia

   en.wikipedia.org/wiki/Event_management_(ITIL)

   Event Management, as defined by ITIL, is the process that monitors all events that occur through the IT infrastructure. It allows for normal operation and also detects and escalates exception conditions.