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During the construction of Harry Selfridge's London store in 1909, the British press ridiculed the project and its policy, unheard of in London, that the customer would be "always right". [7] A Sears publication from 1905 states that its employees were instructed "to satisfy the customer regardless of whether the customer is right or wrong". [8]
When it comes to customer service disputes, there's an old adage in the retail industry: The customer is always right. In reality, of course, the customer is frequently in the wrong, whether it's ...
One of our most successful merchants, a man who is many times a millionaire, recently summed up his business policy in the phrase "The customer is always right." The merchant takes every complaint at its face value and tries to satisfy the complaint, believing it better to be imposed upon occasionally than to gain the reputation of being mean ...
Retail workers recently fantasized about what they would do if they were in charge. And we have to say: They've got some good ideas.
The Customer is Always Right, a Sin City yarn within The Babe Wore Red and Other Stories "The Customer is Always Right", two segments of Sin City (film) The Customer is Always Right (film), a 2006 South Korean film; The Customer is Always Right (TV series), a 2019 BBC TV series "The Customer is Always Right?", broadcast on the Oprah Winfrey Network
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