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"The customer is always right" is a motto or slogan which exhorts service staff to give a high priority to customer satisfaction. It was popularised by pioneering and successful retailers such as Harry Gordon Selfridge, John Wanamaker and Marshall Field. They advocated that customer complaints should be treated seriously so that customers do ...
Field's employees were also instructed not to push products on uninterested customers, a common practice in stores of the period. The quotes "Give the lady what she wants" and "The customer is always right" are attributed to Field. [a] Though most famous today for his retail business, during his lifetime his wholesale business made far more money.
The cobbler always wears the worst shoes; The comeback is greater than the setback; The course of true love never did run smooth; The customer is always right; The darkest hour is just before the dawn; The Devil finds work for idle hands to do; The Devil looks after his own; The die is cast [27] The early bird catches the worm
When it comes to customer service disputes, there's an old adage in the retail industry: The customer is always right. In reality, of course, the customer is frequently in the wrong, whether it's ...
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Harry Gordon Selfridge, Sr. (11 January 1858 – 8 May 1947) [1] [3] was an American retail magnate who founded the London-based department store Selfridges.The early years of his leadership of Selfridges led to his becoming one of the most respected and wealthy retail magnates in the United Kingdom.
Meta CEO Mark Zuckerberg is among the world’s wealthiest individuals, with a net worth topping $100 billion. While a number of factors explain his success, one might simply be his optimistic nature.
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