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ServiceNow, Inc. is an American software company based in Santa Clara, California, that supplies a cloud computing platform for the creation and management of automated business workflows. It is used predominantly for the automation of information technology process, for example, the reporting and resolution of issues impacting am organization ...
Download as PDF; Printable version; In other projects ... Appearance. move to sidebar hide. Virtual agent may refer to: Computing and technology . A virtual agent ...
A virtual assistant (VA) is a software agent that can perform a range of tasks or services for a user based on user input such as commands or questions, including verbal ones. Such technologies often incorporate chatbot capabilities to streamline task execution.
In addition to actively monitoring and owning incidents and user questions, and providing the communications channel for other service management disciplines with the user community, a service desk also provides an interface for other activities such as customer change requests, third parties (e.g. maintenance contracts), and software licensing ...
HP OpenView is the former name for a Hewlett-Packard product family that consisted of network and systems management products. In 2007, HP OpenView was rebranded as HP BTO (Business Technology Optimization) Software when it became part of the HP Software Division.
IBM MQ is a family of message-oriented middleware products that IBM launched in December 1993. It was originally called MQSeries, and was renamed WebSphere MQ in 2002 to join the suite of WebSphere products.
TestingCup – Polish Championship in Software Testing, Katowice, May 2016 Software testing is the act of checking whether software satisfies expectations.. Software testing can provide objective, independent information about the quality of software and the risk of its failure to a user or sponsor.
A chatbot (originally chatterbot) [1] is a software application or web interface designed to have textual or spoken conversations. [2] [3] [4] Modern chatbots are typically online and use generative artificial intelligence systems that are capable of maintaining a conversation with a user in natural language and simulating the way a human would behave as a conversational partner.