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For the record: 1:06 p.m. April 13, 2023: A previous version of this story reported there were 13 call centers in California.A Yolo County center stopped fielding 988 calls in February, lowering ...
As of 2023, in parts of the US and Canada teams can be called via the new suicide & crisis hotline 988 and some other crisis hotlines. [1] [2] [3] Mobile Crisis Teams can be requested by someone in distress, or by anyone who is concerned that someone might harm themselves or someone else, based on their words and/or actions.
Mental health crisis teams answer emergency calls previously handled by police. Programs in rural areas face challenges.
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[13] [14] [15] The Mobile Crisis Rapid Response Team (RRT) model responds directly to calls relating to people in crisis. [14] [16] The Crisis Outreach and Support Team (COAST) model sends teams by appointment through a hotline and often provides social services. [14] [17] Cities in Canada vary on which models they choose to implement. [13]
The Behavioral Crisis Response was initiated after an increase in community calls for alternative public safety responses following the Murder of George Floyd. [3] The team launched in December 2021, with two vans operating from Monday-Friday, 7:30 AM-midnight. [4] By June 2022, the city was routing 114 BCR calls per week.
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In November 2023, Toronto City Council voted unanimously to endorse the expansion of the service. [19] The program was launched city-wide by Mayor Chow on September 26, 2024. [20] The service will operate with 12 mobile teams of two crisis workers, with the targeted average response time being 25 minutes. [21]