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"It has improved the whole boarding process, so you see less crowding at the gate," American Airlines senior vice president of airport operations told CBS News. Industry experts praised the move ...
American Airlines' new boarding tech might stop you at now over 100 airports. ... This new software won't accept a boarding pass before the group it's assigned to is called, so customers who get ...
A traveler who said he or she was flying on American Airlines warned others to screenshot their digital boarding passes. ... Electronic boarding passes from the carrier's app/website can disappear ...
A mobile boarding pass and a paper boarding pass printed after online check-in. Many airlines have moved to issuing electronic boarding passes, whereby the passenger checks in either online or via a mobile device, and the boarding pass is then sent to the mobile device as an SMS or e-mail. [8]
This new software won't accept a boarding pass before the group it's assigned to is called, so customers who get to the gate prematurely will be asked to go back and wait their turn. As of Wednesday, the airline announced, the technology is now being used in more than 100 U.S. airports that American flies out of.
American Airlines said that a gate agent politely lets the customer know they’re unable to accept the pass and asks the customer to rejoin the line when their boarding group is called. In some instances where a customer may be able to board out of order, like when traveling with a companion of higher status, the agent has a quick way to ...
At the end of the mobile check-in process, some airlines send a mobile boarding pass to a passenger's mobile device, which can be scanned at the airport during security checks and boarding. However, others send an electronic confirmation with a barcode that can be presented to the staff at check-in or scanned at the kiosks to continue the check ...
American Airlines is expanding new software to more than 100 airports to improve the boarding process.