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Intranet Portals can be a large business cost. The maintenance and management can be time-consuming and expensive. Not only is it a cost to keep the portal running but a cost when the system goes offline. Most intranets are established to put all an organization's resources into one place and having that offline can force operations to be put ...
The intranet can also be linked to a company's management information system, such as a time keeping system. Information is easily accessible to all authorised users, enabling collaboration. Being able to communicate in real-time through integrated third-party tools, such as an instant messenger, promotes the sharing of ideas and removes ...
A study conducted in 2006 by Forrester Research, Inc. showed that 46 percent of large companies used a portal referred to as an employee portal.Employee portals can be described as a specific set of enterprise portals and are used to give an interface for employees to personalized information, resources, applications, and e-commerce options.
Knowledge sharing is part of the knowledge management process. [4] Apart from traditional face-to-face knowledge sharing, social media is a good tool because it is convenient, efficient, and widely used. [5] Organizations have recognized that knowledge constitutes a valuable intangible asset for creating and sustaining competitive advantages. [6]
Knowledge management (KM) is the set of procedures for producing, disseminating, utilizing, and overseeing an organization's knowledge and data.It alludes to a multidisciplinary strategy that maximizes knowledge utilization to accomplish organizational goals.
Customer relationship management (CRM) systems help businesses manage relationships with potential and current customers and business partners across marketing, sales, and service. [16] Knowledge management system (KMS) helps organizations facilitate the collection, recording, organization, retrieval, and dissemination of knowledge. This may ...
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