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Yes - Android App, iOS App Request Tracker: Yes Yes Responsive layout after 1.5.0. Partial in previous versions. Yes Yes No Yes [90] No No No No No Roundup: Yes Yes with Jinja2 template can be implemented per tracker for other templates Yes Yes No (use web) Yes new in 2.0 No No No No Yes XMLRPC [91] StarTeam: Yes No No No Yes No No No Yes No No ...
ServiceNow, Inc. is an American software company based in Santa Clara, California, that supplies a cloud computing platform for the creation and management of automated business workflows. It is used predominantly for the automation of information technology process, for example, the reporting and resolution of issues impacting an organization ...
Incident Record: an incident can be generated when an exception is detected. RFC: in case of an RFC there are two scenarios underlined: For an exception (two new network devices have been added without the necessary authorization) For a change (in order to prevent a file system failure, the server needs to be upgraded.
An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...
ITIL (previously and also known as Information Technology Infrastructure Library) is a framework with a set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
CMDBs can be used for many things, including but not limited to: business intelligence, software and hardware builds, inventory, [4] impact analysis for change management, [5] and incident management. In the context of ITIL, the use of CMDBs is as part of infrastructure operations and support. The CMDB represents the authorized configuration of ...
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