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  2. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. [3] It is expected that AI ...

  3. Technical support - Wikipedia

    en.wikipedia.org/wiki/Technical_support

    Technical support, commonly shortened as tech support, is a customer service provided to customers to resolve issues, commonly with consumer electronics. This is commonly provided via call centers, online chat and email. [1]

  4. Customer service representative - Wikipedia

    en.wikipedia.org/wiki/Customer_service...

    A Firestone customer service representative in Berkeley Heights, New Jersey. Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.

  5. List of professional designations in the United States

    en.wikipedia.org/wiki/List_of_professional...

    Certified Customer Experience Professional CCXP Customer Experience Professionals Association [117] Certified Archivist CA Academy of Certified Archivists: Digital Archives Specialist DAS Society of American Archivists: Certified Energy Manager CEM Association of Energy Engineers (AEE) Certified Energy Auditor CEA Association of Energy ...

  6. Service quality - Wikipedia

    en.wikipedia.org/wiki/Service_quality

    Service quality can be related to service potential (for example, worker's qualifications); service process (for example, the quickness of service) and service result (customer satisfaction). Individual service quality states the service quality of employees as distinct from the quality that the customers perceived.

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