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Convergys Corporation was a corporation based in Cincinnati, Ohio, that sold customer management and information management products, primarily to large corporations. Customer management products included agent assisted, self-service and care software tailored to the communications, financial services, technology, retail, healthcare and ...
Convergys Board of Directors Names Andrea Ayers President and CEO; Jeff Fox as Executive Chairman of the Board CINCINNATI--(BUSINESS WIRE)-- Convergys Corporation (NYS: CVG) , a global leader in ...
Stream Global Services (formerly known as Global BPO Services Corp.), [3] was a BPO company acquired by Convergys through a definitive merger, [4] [dead link ] together with more than 37,000 employees in 22 countries [5] and 50 contact centers. The footprint of the company included countries across North America, Europe, Asia Pacific, Latin ...
Other possible types of questions that may be asked alongside structured interview questions or in a separate interview include background questions, job knowledge questions, and puzzle-type questions. A brief explanation of each follows. Background questions include a focus on work experience, education, and other qualifications. [68]
At the heart of realistic job previews are the employee exchange or psychological contract between employer and employee. [2] By being hired after use of the RJP, the employee enters the contract aware of what the organization will provide to them (pay, hours, schedule flexibility, culture, etc.) as well as what will be expected from them (late hours, stress, customer interaction, high urgency ...
On June 28, 2018, Convergys and Synnex announced they had reached a definitive agreement in which Synnex would acquire Convergys for $2.43 billion in combined stock and cash, and integrate it with Concentrix. [7] On October 5, 2018, Convergys Corporation and Synnex announced that they had completed the merger. [8]
Before Convergys, Jeff held multiple positions at Alltel Corporation. As Chief Operating Officer , Jeff directed operations of the 5th largest wireless company in the United States with over $10 billion in revenue, $3.5 billion in EBITDA, and 16,000 employees.
Initial Interview – conducted by the company human resource department or another outsource staffing firm to test the speaking skills, attitude and confidence of the applicant in responding to questions; Examination – this includes aptitude tests, computer-based call simulations and emotional quotient (EQ) tests; and